Astra Tech / Botim · Cross-department AI digital workforce · 2026 Astra Tech / Botim · Astra 跨部门的 AI 数字员工 · 2026

Callisto

Callisto — Jupiter's brightest moon木卫四 · 木星最亮的卫星

The AI Agent understands speech and text, reasons over enterprise data and workflows, and acts — answers, queries systems, raises tickets, places outbound calls — taking on the bulk of customer interaction, with people handling only what needs a human. AI Agent 能听懂(语音/文字)、会思考(结合企业数据与业务流程)、能动手(应答、查系统、建工单、主动外呼),自主承接绝大部分客户互动,人只处理需要人的例外。

Roadmap · four phases总体规划 · 四期

Four phases四期功能规划

Phase 1 NOW当前8 / 31

AI Phone · QuantixAI 电话客服 · Quantix

Features功能

Customer call → AI answers → Quantix business handling客户电话 → AI 接听 → Quantix 业务处理
AI-to-human transferAI 转人工接通
Agent monitors the AI live, takes over anytime人工实时监听 AI,可随时主动接管
Agent management console人工客服管理平台
AI outbound (basic) — text playback (collections / notifications)AI 外呼基础版接口 — 文本自动播报(催收/通知)
Customer info display客户信息展示

Engineering工程实现

Quantix Etisalat SIP line connectedQuantix Etisalat SIP 线路接通
Production FreeSWITCH deploy + security hardening生产环境 FreeSWITCH 部署与安全配置
Storage service — recording store & retrieval存储服务 — 录音文件存储与读取
Build & deploy the Service and Desk servicesService 与 Desk 两个服务的开发与部署
OpenPlatform user-data API / Quantix data开放平台用户数据接口 / Quantix 数据接入
Outbound integration + call history外呼功能接入与历史记录
Freshdesk ticketing integrationFreshdesk 工单系统集成

AI AgentAI Agent

AI Agent build, business-flow handlingAI Agent 构建、业务流处理
Voice model tuning — humanization, barge-in语音模型调优 — 拟人化、打断功能优化
AI summary & reporting (QA)AI 总结汇报(QA)

To confirm待确认问题

Can the existing Yeastar system continue to be used?Yeastar 的系统是否可以继续使用
Can the Quantix SIP line be connected?Quantix SIP Line 能不能接

Phase 29 / 30

Botim Call · outbound upgradeBotim Call · 外呼升级

Features功能

Botim Call — Botim inbound接入 Botim Call — 支持 Botim 呼入
Outbound upgrade — Botim outbound外呼升级 — 支持 Botim 呼出
Outbound usage metering & billing; orchestration外呼增加统计计费、外呼编排
Agent service scoring mechanismAgent 服务打分机制

Engineering工程实现

Botim VoIP inbound + outboundBotim VoIP 呼入呼出
Outbound orchestration service, scheduled tasks外呼编排服务、定时任务
Outbound usage metering & billing外呼统计计费

AI AgentAI Agent

Humanized voice interaction · Voice Fork优化语音行为,拟人化语音交互、Voice Fork

Phase 310 / 31

Chat · AI outbound · multi Voice Agent文字聊天 · AI 外呼 · 多 Voice Agent

Features功能

Text chat — AI chat into Callisto; agents monitor & join anytime接入文字聊天 — AI chat 接入 Callisto,人工可随时监控与接入
AI runs outbound tasks — converses per the task to get the resultAI 执行外呼任务 — 根据任务与用户对话,拿到需要的结果
Multi Voice Agent — agents define their own AI Agent多 Voice Agent 支持 — 客服定义自己的 AI Agent
Proactively surfaces relevant history to the caller主动提及历史数据,询问是否为此咨询

Engineering工程实现

Agent self-definition + Agent comparison / rating客服自定义 Agent 功能、Agent 对比评价
Agent auto-run / background runtime environmentAgent 自动运行 / 后台运行环境
Outbound-task definition & data-collection platform外呼任务定义与数据收集平台

AI AgentAI Agent

Multi Voice Agent architecture, Agent definition (Eclipse)多 Voice Agent 架构、Agent 定义(Eclipse)
SOP builder (automatic, manual)SOP builder 功能(自动、手动)
Service-anomaly inspection Agent design服务异常巡检 Agent 设计

TBD待定

Whether to reuse the Botim SIP line — Botim business & data integration是否复用到 Botim SIP line,处理 Botim 业务、Botim 数据接入

Phase 42027

Customer 360 · autonomous service · self-built ticketing客户 360 · 自主服务 · 自建工单

Features功能

Build the Customer 360 profile客户 360 信息搭建
Self-built ticketing, fused with email (Nora)自建工单系统,和邮件 Nora 融合
Autonomous service & outreach (human supervises); cross-session, cross-system memoryAI 自主服务与触达(人监督);跨会话、跨系统数据共享与记忆
Proactive business insight; proactively contacts users (phone, chat, mini-app)主动业务洞察,主动联系用户(电话、文字、小程序)
AI active SOP-task operations (e.g. modify refund, renew VIP) — human-initiated first, then automatedAI 客服 SOP 任务主动操作(如修改退款、续订 VIP)—— 先人工主动,后续自动化

Engineering工程实现

Distill Customer 360 from agent + business-service data从客服数据 + 业务服务数据提炼客户 360 数据
Self-built ticketing system (Freshdesk replacement)自建工单系统(Freshdesk 平替)
Fuse the email Nora Agent with the email work platform融合邮件 Nora Agent 与邮件工作平台
Integrate SOP-task operation APIs (scope TBD with the business team)对接 SOP 任务操作 API(需与业务团队确定范围)

AI AgentAI Agent

Resident AI Agent in the Botim backend, sharing data in real timeBotim 后台服务常驻 AI Agent,实时共享数据